Termination Policy

1.3.1 Termination by Tenant

A tenant may terminate the tenancy under any of the following conditions:

• Voluntary Termination

  The tenant may terminate the tenancy for personal reasons (e.g., relocation, financial changes, or lifestyle decisions), provided that the required notice period is given in accordance with the tenancy agreement or applicable law.

• Property Uninhabitable or Unsafe

  The tenant may terminate the tenancy where the property becomes:

  • Unsafe for occupancy, or
  • Uninhabitable, due to structural defects, environmental hazards, or failure of essential services (e.g., water, electricity, sanitation).

  The tenant must:

  • Notify the landlord (or via PrimeCrib) of the issue, and
  • Allow a reasonable period for remediation, unless the condition poses an immediate safety risk.
• Landlord Breach of Material Obligations

  The tenant may terminate the tenancy where the landlord fails to meet key obligations, including:

  • Failure to carry out essential repairs or maintenance
  • Denial of quiet enjoyment of the property
  • Unauthorized or repeated intrusion into the property

  Termination may proceed if:

  • The breach is material, and
  • The landlord fails to remedy the issue within a reasonable timeframe after notice.

1.3.2 Termination by Landlord

A landlord may terminate the tenancy under any of the following conditions:

• Non-Payment of Rent
  • Where the tenant fails to pay rent:
  • Within the agreed due date, and
  • Remains in default beyond any applicable grace period
  • The landlord may issue a notice of default and proceed with termination if payment is not made within the required timeframe.
• Breach of Tenancy Terms
  • Where the tenant violates the terms of the tenancy agreement, including but not limited to:
    • Unauthorized subletting or assignment
    • Use of the property for illegal or commercial purposes not permitted
    • Keeping prohibited occupants or pets
  • Termination may occur where:
    • The breach is material, and
    • The tenant fails to remedy the breach within a specified period after notice.
• Property Required for Legitimate Use
  • The landlord may terminate the tenancy where the property is required for:
    • Personal or family use
    • Major renovation or redevelopment
    • Sale of the property (where vacant possession is required)
  • Such termination must:
    • Be supported by a valid reason, and
    • Comply with applicable notice requirements and laws.
• Tenant Misconduct or Risk
  • Where the tenant engages in conduct that:
    • Causes damage to the property
    • Creates a nuisance or disturbance to neighbors
    • Poses a legal, safety, or reputational risk
  • The landlord may terminate the tenancy, particularly where:
    • The conduct is repeated or severe, and
    • The tenant fails to correct the behavior after notice.

1.3.3 Immediate Termination (Serious Breach)

Either party may terminate the tenancy without standard notice where there is:

• Serious or fundamental breach of the agreement
• Illegal activity conducted on the property
• Situations posing an immediate threat to safety or property

Such termination must be supported by clear evidence and may be subject to applicable legal procedures.

Either party may terminate a tenancy without observing the standard notice period where there is a material and immediate breach that fundamentally affects safety, legality, or the ability to occupy or use the property.

Such termination must be justified, documented, and, where applicable, reported through Primecrib.

1.4.1 Serious Breach of Contract

Immediate termination may occur where either party commits a fundamental breach of the tenancy agreement, including but not limited to:

• Persistent or deliberate non-compliance with key terms
• Unauthorized use of the property for illegal or prohibited purposes
• Refusal to grant access for critical inspections or repairs (where legally required)
• Actions that significantly undermine the rights or obligations of the other party

Where feasible, the affected party should provide written notice of breach, unless the nature of the breach requires immediate action.

1.4.2 Property Uninhabitable or Unsafe

A tenant may terminate immediately where the property becomes:

• Structurally unsafe or at risk of collapse
• Lacking essential services such as water, electricity, or sanitation for a prolonged period
• Affected by fire, flood, environmental hazard, or severe damage
• Otherwise unfit for human habitation

1.4.3 Illegal Activity or Safety Risk

Immediate termination may occur where:

• The property is used for illegal activities (e.g., fraud, criminal operations)
• There is a threat to life, property, or public safety
• The conduct of either party exposes the other to legal or regulatory risk

This includes situations involving:

• Violence, harassment, or intimidation
• Severe nuisance affecting neighbors or the community

1.4.4 Consequences of Immediate Termination

• The tenancy is considered terminated with immediate effect
• The affected party may:
  • Vacate or recover possession of the property immediately (subject to law), and
  • Initiate claims for damages, unpaid obligations, or losses
• Any financial settlement (rent, deposits, damages) will be:
  • Assessed based on the circumstances, and
  • Processed in line with applicable policies and evidence

1.4.5 Legal and Procedural Compliance

• Immediate termination must comply with applicable local laws, including eviction and tenant protection regulations
• Where required, parties must follow legal procedures before enforcing eviction or repossession
• Primecrib may review, mediate, or suspend accounts where misuse or abuse of this provision is detected

Upon termination of a tenancy on Primecrib, both the tenant and landlord are required to fulfill the following obligations to ensure proper closure of the tenancy and settlement of all financial and contractual responsibilities.

1.5.1 Tenant Obligations

• Settlement of Outstanding Payments:
  • The tenant must pay all outstanding rent, utility charges, service charges, and any other agreed fees up to:
    • The effective termination date, or
    • The end of the applicable notice period (whichever applies)
• Property Condition and Repairs:
  • Return the property in a clean and habitable condition, subject to normal wear and tear
  • Be responsible for:
    • Repairing or compensating for damages beyond normal wear and tear
    • Replacing any missing items or fixtures
• Move-Out Process:
  • Vacate the property on or before the agreed move-out date
  • Remove all personal belongings
  • Hand over all keys, access devices, and security credentials
• Inspection Compliance:
  • Participate in, or allow, a move-out inspection
  • The inspection report will form the basis for any deductions or claims

1.5.2 Landlord Obligations

• Security Deposit Settlement:
  • Refund the tenant’s security deposit, less any valid deductions for:
    • Damages beyond normal wear and tear
    • Outstanding rent or unpaid obligations
  • The refund shall be processed within a defined period (e.g., 5–10 business days) after:
    • Completion of inspection, and
    • Final reconciliation of accounts
• Transparent Deductions:
  • Provide a clear, itemized breakdown of any deductions made from the security deposit
  • Support all deductions with evidence, including:
  • Inspection reports
  • Photographs or videos
  • Receipts or invoices (where applicable)
• Access and Coordination:
  • Provide reasonable access to the property for move-out activities and final inspection
  • Coordinate inspection timelines with the tenant where possible
• Refund of Overpaid Amounts:
  • Refund any overpaid rent or advance payments, where applicable, after:
  • Adjusting for the notice period
  • Accounting for any valid deductions

1.5.3 Final Settlement and Dispute Handling

• All financial settlements shall be processed through the platform or an agreed payment channel
• Where disputes arise:
  • Both parties must provide supporting evidence
  • Primecrib may review and mediate the dispute
• Final determinations shall be made based on:
  • The tenancy agreement
  • Inspection reports
  • Applicable policies and laws

Early termination occurs where a tenancy is ended before the agreed lease end date. Such termination is permitted subject to the terms of the tenancy agreement and may result in financial and contractual consequences.

1.6.1 Financial Implications

• Penalty Fees: Early termination may incur a penalty fee as stated in the tenancy agreement, which could be a fixed amount or equivalent to a specified period of rent (e.g., one or two months’ rent).
• Forfeiture of Advance Payments: The tenant may forfeit part or all of any advance rent and/or the security deposit, only to the extent that such forfeiture is permitted and justified under the agreement.
• Administrative or Re-letting Costs: The landlord may recover reasonable costs incurred in advertising the property, engaging agents, and preparing the unit for a new tenant.

1.6.2 Refund Eligibility

• Notice Provided: Refunds arising from early termination are subject to whether the required notice was properly given by the tenant.
• Re-letting Status: If the property is re-let before the original lease end date, the tenant may be eligible for a pro-rata refund of unused rent, less any permitted costs. If the property remains unlet, the tenant may remain liable for rent until a new tenant is secured or the original lease term expires (subject to law).
• Tenancy Agreement Terms: Any specific clauses in the tenancy agreement that address early termination, penalties, or refund structures will apply.

1.6.3 Landlord Responsibilities

• Make reasonable efforts to re-let the property within a commercially reasonable timeframe.
• Avoid charging the tenant for unjustified or excessive losses.
• Provide a clear breakdown of all deductions, actual costs incurred, and any refundable balance.

1.6.4 Tenant Responsibilities

• Provide the required notice of early termination as specified in the tenancy agreement or by law.
• Continue to fulfill obligations until the effective termination date or until a replacement tenant is secured, where applicable.
• Cooperate with reasonable requests for property viewings, inspection, and handover.

1.6.5 Platform and Settlement Handling

• All financial adjustments, including penalties, refunds, and deductions, may be processed through Primecrib and will be reflected in the final settlement.
• Where disputes arise, both parties are required to provide supporting evidence. Primecrib may facilitate review and mediation of such disputes.

1.6.6 Legal Compliance

• All early termination provisions are subject to applicable local tenancy laws. Where such laws impose limits on penalties, forfeitures, or tenant liability, those statutory provisions shall take precedence over this policy.

All disputes arising from the termination of a tenancy on Primecrib shall be handled in a structured, transparent, and evidence-based manner.

1.7.1 Requirement for Documented Evidence

• All parties involved in a dispute must provide verifiable supporting evidence, which may include:
  • Tenancy agreement or contractual documents
  • Payment records and receipts
  • Inspection reports (move-in and move-out)
  • Photographs or videos of the property condition
  • Communication records (messages, emails, platform logs)
• Claims made without sufficient evidence may be:
  • Rejected, or
  • Given lower consideration during review

1.7.2 Dispute Initiation

• A dispute must be raised within a defined period (e.g., 3–7 days) after termination or the triggering event.
• The initiating party must:
  • Clearly state the nature of the dispute
  • Provide all relevant supporting documentation at the time of submission

1.7.3 Mediation by Primecrib

• Primecrib may act as a neutral intermediary to:
  • Review submitted evidence
  • Facilitate communication between parties
  • Propose a fair resolution based on:
    • Platform policies
    • Contractual terms
    • Available evidence
• During mediation, funds held in escrow (if applicable) may be temporarily restricted until resolution.

1.7.4 Resolution Outcomes

• Dispute resolution may result in one or more of the following outcomes:
  • Full or partial release of funds to either party
  • Refunds or deductions based on verified claims
  • Enforcement of penalties or obligations as defined in the agreement
  • Closure of the dispute where claims are unsubstantiated
• All decisions will be:
  • Communicated to both parties, and
  • Supported by a summary of the basis for the decision

1.7.5 Escalation and External Resolution

• Where parties are not satisfied with the outcome, the dispute may be escalated to:
  • Arbitration, or
  • Relevant legal or regulatory authorities
• Primecrib’s mediation does not:
  • Replace legal rights, nor
  • Prevent either party from seeking judicial resolution

1.7.6 Finality and Compliance

• Parties agree to:
  • Cooperate in good faith during the dispute process
  • Comply with agreed or determined outcomes, subject to applicable law
• Repeated misuse of the dispute process (e.g., fraudulent claims) may result in:
  • Account restrictions or suspension on the platform

This policy shall be interpreted and applied in accordance with all applicable tenancy, housing, and consumer protection laws in the jurisdiction where the property is located.

1.8.1 Supremacy of Applicable Laws

• Where any provision of this policy conflicts with applicable laws, regulations, or statutory requirements, such laws shall prevail to the extent of the inconsistency.
• The affected provision will be modified or deemed unenforceable only to the extent required by law.
• All remaining provisions of this policy will continue to remain valid and enforceable.

1.8.2 Jurisdiction-Specific Variations

• Tenancy laws may vary significantly across jurisdictions, including but not limited to:
  • Notice period requirements
  • Grounds for eviction or termination
  • Tenant protection rights
  • Limitations on penalties, deposits, or deductions
• Users are responsible for ensuring that their tenancy arrangements comply with local legal requirements and any mandatory regulatory obligations.

1.8.3 Platform Role and Limitation of Liability

• Primecrib acts as a facilitator of tenancy arrangements and dispute mediation, and does not:
  • Provide legal advice
  • Act as a substitute for legal counsel
• While the platform may assist in enforcing policy terms and facilitate dispute resolution, ultimate legal responsibility rests with the parties involved.

1.8.4 Compliance with Legal Processes

• Where required by law, parties must follow formal legal procedures for eviction, possession recovery, and enforcement of claims.
• Nothing in this policy shall be interpreted as authorizing unlawful eviction or circumventing due legal process.

1.8.5 Governing Law and Dispute Jurisdiction

• Any disputes arising from tenancy termination may be subject to the laws of the jurisdiction where the property is located and/or any governing law clause specified in the tenancy agreement.

2.1.1 Scope

This policy governs the termination of short-term accommodation bookings facilitated through Primecrib, including:

• Cancellations before check-in
• Termination after check-in (early checkout)
• Host-initiated or platform-initiated termination
• Situations involving no-shows, guest misconduct, or property issues

This policy applies to all parties involved in a short-let booking, including:

• Guests (individuals or entities making a booking)
• Hosts (property owners or managers listing short-let units)
• Authorized representatives acting on behalf of either party

It governs the rights, obligations, financial implications, and processes associated with terminating a short-term stay, and should be read alongside:

• The booking terms agreed at the time of reservation
• Applicable platform policies
• Relevant local laws and regulations

2.1.2 Key Definitions

• Short-Let (Short-Term Stay): A temporary accommodation arrangement for a defined period, typically ranging from one night to several weeks or months, but not constituting a long-term tenancy.
• Booking: A confirmed reservation made by a guest for a short-let property through the platform, including payment and acceptance of applicable terms.
• Guest: The individual or entity that books and occupies (or intends to occupy) the short-let property.
• Host: The property owner, manager, or authorized agent responsible for listing and providing the accommodation.
• Check-in Date: The date and time at which the guest is entitled to access and occupy the property.
• Check-out Date: The agreed date and time by which the guest must vacate the property.
• Termination: The ending of a booking before its scheduled check-out date, whether initiated by the guest, host, or platform.
• Cancellation: Termination of a booking before check-in.
• Early Checkout: Termination of a booking after check-in but before the scheduled check-out date.
• No-Show: A situation where a guest fails to check in within a defined period after the scheduled check-in time without prior notice.
• House Rules: Specific conditions set by the host governing the use of the property, which form part of the booking agreement.
• Security Deposit: A refundable amount held to cover damages, rule violations, or unpaid obligations during the stay.
• Platform Fees / Service Fees: Fees charged by Primecrib for facilitating the booking, which may be non-refundable depending on the circumstances.

2.1.3 Legal Applicability

• This policy applies to short-term stays and does not constitute a tenancy agreement unless otherwise defined by applicable law.
• Where local laws classify a short-let as a tenancy or impose additional protections, such laws shall prevail over this policy.

A guest may choose to terminate a short-let booking on Primecrib under the conditions outlined below. Termination outcomes depend on whether the request occurs before or after check-in and the circumstances surrounding the request.

2.2.1 Termination Before Check-in (Cancellation)

Where a guest terminates a booking before the scheduled check-in date and time, the cancellation shall be governed by the applicable cancellation and refund policy in effect at the time of booking.

• Refund eligibility may depend on:
• Timing of cancellation (e.g., within grace period vs late cancellation)
• Host-specific cancellation terms
• Non-recoverable costs already incurred (e.g., cleaning, preparation, service fees)
• Platform and host fees may be:
  • Fully refundable, partially refundable, or non-refundable, depending on policy tier and timing

2.2.2 Termination After Check-in (Early Checkout)

Where a guest terminates their stay after check-in, this is classified as an early checkout.

a. General Rule

• Unused nights after early checkout are generally non-refundable.
• The booking is considered consumed once check-in has occurred, subject to applicable exceptions below.

b. Exceptional Refund Scenarios

A guest may be eligible for partial or full refunds if any of the following conditions are met:

• i. Host-Approved Early Checkout
  • The host voluntarily agrees to terminate the stay early.
  • Refund terms (if any) are mutually agreed between the guest and host.
  • Any refund is subject to deduction of:
  • Already consumed nights
  • Applicable service fees
• ii. Property is Rebooked
  • If the property is successfully rebooked for the same period originally reserved by the guest:
    • The guest may be eligible for a pro-rata refund of unused nights
    • Refund may be reduced by platform service fees and any host-defined cancellation penalties (if applicable)
• iii. Valid Issue / Material Problem
  • A guest may terminate and request a refund where there is a verified material issue, including but not limited to:
    • Property not matching listing description
    • Lack of essential amenities (e.g., water, electricity, security)
    • Cleanliness issues rendering the property uninhabitable
    • Safety hazards or environmental risks
    • Host failure to provide access or check-in support
  • In such cases, the guest must:
    • Report the issue within a defined timeframe (e.g., within 24 hours of check-in)
    • Provide evidence, including photos, videos, or communication logs, as requested by Primecrib
  • Primecrib may:
    • Investigate the claim and temporarily hold funds
    • Determine eligibility for refund or relocation support

c. Partial Refund Calculation Principle

Where refunds are approved, refunds are typically calculated on a pro-rata basis for unused nights, adjusted for service fees, administrative costs, and any verified damages or penalties (if applicable).

2.2.3 No Refund Scenarios

• Guest changes mind after check-in without valid reason
• Guest violates house rules or is removed due to misconduct
• Stay is shortened voluntarily without host agreement or rebooking
• Guest fails to report issues within the required timeframe

2.2.4 Platform Role in Enforcement

• The platform may mediate disputes between guest and host.
• Platform validates claims using available evidence.
• Primecrib may enforce refunds or penalties based on the platform policy and agreement terms.
• Final decisions may be subject to:
  • Host agreement
  • Evidence review
  • Applicable local laws

A host may terminate an active short-let booking on Primecrib where the guest materially breaches the booking terms, violates house rules, or creates risks to property, safety, or lawful use of the premises.

Termination must be based on reasonable grounds, supported by evidence where applicable, and executed in accordance with platform procedures and applicable laws.

2.3.1 Violation of House Rules

A host may terminate a booking where the guest violates clearly stated house rules agreed at the time of booking, including but not limited to:

• Exceeding maximum occupancy limits
• Unauthorized visitors, parties, or events
• Smoking or use of prohibited substances in the property
• Misuse or damage of property facilities or amenities
• Failure to comply with check-in, checkout, or access procedures

Where feasible and safe, the host should:

• Issue a warning or request for correction, unless the breach is severe or ongoing
• Allow a reasonable opportunity for the guest to remedy the violation

2.3.2 Property Damage

Termination may occur where the guest causes or is responsible for:

• Significant or intentional damage to the property, furniture, or fixtures
• Damage that materially affects the habitability or usability of the property
• Repeated minor damages that collectively indicate negligence or abuse

In such cases, the host should document the issue using:

• Photos or videos
• Written incident reports
• Repair estimates or invoices (where available)

Costs arising from damage may be recovered through:

• Security deposit deductions
• Additional claims where damages exceed deposit coverage

2.3.3 Illegal or Disruptive Behavior

A host may terminate immediately where the guest engages in:

• Illegal activities on the property
• Unauthorized commercial use of the premises
• Conduct that is disruptive to neighbors or the community
• Harassment, intimidation, or violent behavior

Such cases may be escalated to:

• Platform enforcement teams
• Law enforcement authorities where required by law

2.3.4 Safety and Security Risks

Immediate termination is permitted where there is a credible or imminent risk to:

• The host or property staff
• Neighbors or surrounding community
• The property itself

Examples include:

• Fire hazards or unsafe use of utilities
• Dangerous overcrowding
• Threats of violence or physical harm
• Severe security breaches or forced access violations

2.3.5 Termination Procedure

Where termination is required, the host shall:

• Notify the guest where it is safe and appropriate to do so
• Document the reason for termination and supporting evidence
• Report the incident to Primecrib through the platform for recordkeeping and review

In urgent situations involving safety or security:

• Immediate removal may occur first, followed by post-incident reporting

2.3.6 Financial Consequences

Depending on the nature of the breach:

• The guest may forfeit:
  • Unused nights of the booking
  • Non-refundable platform/service fees
• The guest may also be liable for:
  • Property damage or repair costs
  • Cleaning or restoration costs
  • Losses resulting from breach of agreement

Refund eligibility (if any) shall depend on:

• Severity of the breach
• Verified evidence
• Outcome of platform review or dispute resolution

2.3.7 Platform Oversight

The platform may:

• Review termination actions and supporting evidence
• Temporarily hold funds in escrow pending investigation
• Mediate disputes between host and guest
• Enforce refunds, penalties, or account restrictions based on findings

Primecrib reserves the right to suspend, restrict, or terminate an active booking where continued execution of the booking may pose legal, financial, operational, or safety risks, or where there is a breach of platform policies.

Such actions may be taken with or without prior notice depending on the severity and urgency of the issue.

2.4.1 Fraud or Policy Violation

The platform may terminate a booking where there is evidence or reasonable suspicion of:

• Fraudulent booking activity (e.g., stolen payment methods, identity manipulation)
• Misrepresentation of property, guest, or host details
• Circumvention of platform payment systems or fees
• Abuse of promotions, refunds, or dispute systems
• Violation of listing, booking, or payment policies

In such cases, the platform may also:

• Freeze or reverse transactions
• Suspend or restrict user accounts
• Initiate internal investigations

2.4.2 Safety and Security Concerns

Immediate termination may occur where the platform identifies risks to:

• Physical safety of guests, hosts, or third parties
• Security of property or surrounding environment
• Public health or regulatory compliance

Examples include:

• Verified reports of violence or threats
• High-risk or unsafe property conditions
• Escalated disputes involving potential harm
• Law enforcement or regulatory intervention requests

2.4.3 Breach of Platform Terms

A booking may be terminated where either party breaches the platform’s terms of use, including but not limited to:

• Unauthorized off-platform payments or communication
• Misuse of the platform for illegal or prohibited activities
• Repeated cancellation abuse or booking manipulation
• Violation of communication, conduct, or trust policies

2.4.4 Platform Investigation and Enforcement

Where termination is initiated by the platform:

• The platform may conduct a preliminary or full investigation
• Bookings may be placed in a temporary hold state pending review
• Funds may be:
  • Held in escrow, or
  • Restricted from release until resolution

The platform may rely on:

• Transaction data
• Communication logs
• User reports
• External verification sources

2.4.5 Financial Implications

Depending on the outcome of the review:

• Guests or hosts may be entitled to partial or full refunds, or
• May forfeit payments due to confirmed violations

Additionally:

• Damages or losses caused by violations may be charged to the responsible party
• Platform fees may be retained where service has already been rendered

2.4.6 Account Actions

In addition to booking termination, the platform may:

• Suspend or permanently disable user accounts
• Restrict access to booking or payout features
• Require identity or compliance re-verification before reinstatement

2.4.7 Legal and Regulatory Compliance

The platform may comply with:

• Law enforcement requests
• Regulatory obligations
• Court orders or legal directives

Nothing in this policy prevents the platform from acting to comply with applicable laws or protect system integrity.

Refunds for terminated short-let bookings on Primecrib may be granted only where the guest demonstrates, with supporting evidence, that the property or host materially failed to meet the agreed booking standards.

Refund eligibility is strictly tied to verified issues, reporting timelines, and platform review outcomes.

2.5.1 Eligible Refund Conditions

Refunds may be considered where any of the following conditions are confirmed:

• a. Property Not as Described
  • The property materially differs from the listing description, including:
  • Incorrect location or misleading listing information
  • Missing advertised amenities (e.g., Wi-Fi, electricity backup, air conditioning)
  • Significant difference in size, layout, or condition
  • Minor variations that do not materially affect usability shall not qualify for refunds.
• b. Unsafe, Unclean, or Uninhabitable Property
  • Unsafe, including structural hazards or security risks
  • Unclean, beyond reasonable hospitality standards (e.g., pests, severe dirt, biohazard conditions)
  • Uninhabitable, due to failure of essential services such as:
    • Water supply
    • Electricity
    • Sanitation facilities
    • Access control or security
• c. Failure of Check-in Access
  • No response or inability to reach host at check-in
  • Invalid or non-functional keys/access codes
  • Denial of entry without valid justification
  • Double booking or unavailability of the property

2.5.2 Reporting Requirement (Strict Timeline)

• All issues must be reported within 24 hours of check-in
• Reports must include:
  • A clear description of the issue
  • Supporting evidence (photos, videos, communication logs, etc.)
• Failure to report within this timeframe may result in:
  • Reduced refund eligibility, or
  • Full denial of claim

2.5.3 Platform Review and Verification

• Primecrib may:
  • Investigate claims using available evidence
  • Contact the host for clarification or response
  • Review booking, communication, and listing data
  • Temporarily hold funds in escrow during investigation
• Refunds will only be issued where claims are verified or reasonably substantiated.

2.5.4 Refund Determination Principles

• Where refunds are approved, they may be calculated based on:
  • Unused nights (pro-rata basis)
  • Severity and impact of the issue
  • Time spent in the property before issue reporting
  • Any alternative accommodation provided or accepted
• Refunds may be:
  • Full refund (rare, severe cases)
  • Partial refund
  • Platform credit or alternative compensation (where applicable)

2.5.5 Exclusions (Non-Refundable Scenarios)

• Guest changes mind after check-in without valid issue
• Minor or subjective dissatisfaction (e.g., aesthetics, preference)
• Issues not reported within required timeframe
• Guest refusal to cooperate with reasonable resolution attempts

2.5.6 Platform Role

• Act as a neutral mediator between guest and host
• Enforce refund decisions based on policy and evidence
• Escalate unresolved disputes through formal dispute resolution channels

The consequences of termination of a short-let booking on Primecrib depend on the party initiating the termination, the reason for termination, and whether the termination is valid under this policy.

2.6.1 Consequences for Guest

Where termination is initiated by the guest, or where the guest is found responsible for a breach, the following consequences may apply:

• a. Financial Forfeiture
  • Booking fees or service charges (non-refundable components)
  • Payment for nights already consumed
  • Unused nights where termination is not due to a valid refund condition
  • Security deposits (where damage or violations occur)
• b. Liability for Damages
  • Property damage beyond normal wear and tear
  • Losses incurred due to rule violations
  • Excess cleaning or restoration costs
  • Replacement of damaged or missing items
• c. Account-Level Actions
  • Issue warnings or temporary restrictions
  • Suspend or permanently disable the user account
  • Restrict future bookings or platform access
  • Flag the user for risk monitoring

2.6.2 Consequences for Host

Where termination is initiated by the host or the host is found in breach of obligations, the following consequences may apply:

• a. Refund Obligations
  • Issue full or partial refunds to the guest
  • Refund unused nights in valid termination scenarios
  • Return security deposits where no valid deductions apply
• b. Financial Penalties
  • Penalties for last-minute cancellations or failure to honor bookings
  • Compensation to guests for relocation or inconvenience (where applicable)
  • Deduction of platform fees or reversal of earnings in confirmed breach cases
• c. Listing and Account Restrictions
  • Suspend or deactivate property listings
  • Temporarily restrict host account activity
  • Require re-verification of property or identity
  • Remove listings that consistently fail quality or compliance standards

2.6.3 Shared or Disputed Responsibility

Where fault is unclear or under dispute:

• Funds may be held in escrow pending investigation
• Temporary holds may be placed on payouts or refunds
• Final allocation of costs will depend on:
  • Evidence provided
  • Platform investigation outcome
  • Applicable policy rules

2.6.4 Platform Enforcement Rights

• Enforce financial adjustments between parties
• Offset refunds against future payouts
• Apply penalties or credits automatically where policy violations are confirmed
• Escalate repeated violations to permanent account restriction

2.6.5 Principle of Fair Allocation

• All consequences will be applied based on:
• Verified facts and evidence
• Severity of breach
• Impact on the other party
• Compliance with applicable legal and regulatory frameworks

The security deposit system on Primecrib is designed to protect hosts against potential losses arising from guest conduct while ensuring fair and transparent handling of funds.

The deposit is held as a conditional security amount and does not form part of the rental fee unless valid deductions are applied.

2.7.1 Purpose of Security Deposit

• Property damage beyond normal wear and tear
• Violation of house rules resulting in financial loss
• Excess cleaning or restoration costs
• Missing or stolen items belonging to the host

2.7.2 Holding of Deposit

• The deposit is collected at or before check-in
• It is held in a restricted or escrow-controlled account during the stay
• The deposit remains the property of the guest unless a valid claim is approved

2.7.3 Inspection and Claim Window

• After checkout:
  • The host must inspect the property within a defined timeframe (e.g., 24–72 hours)
  • Any claim against the deposit must be submitted with:
    • Photographic or video evidence
    • Description of damages or violations
    • Cost estimates or repair invoices (where applicable)
• Failure to submit a claim within the allowed timeframe may result in:
  • Automatic release of the full deposit to the guest

2.7.4 Review and Verification Process

• Primecrib may:
• Review all claims for validity and completeness
• Request additional evidence from either party
• Approve, partially approve, or reject deductions
• Temporarily hold the deposit during dispute resolution

2.7.5 Approved Deductions

• Where claims are validated, deductions may include:
  • Repair or replacement costs
  • Professional cleaning fees
  • Replacement of damaged or missing items
  • Administrative or processing fees (where applicable)
• Any deduction must be:
  • Reasonable
  • Supported by evidence
  • Directly linked to the guest’s stay

2.7.6 Release of Remaining Funds

• After review and approval:
  • Any undisputed balance of the security deposit shall be released to the guest
  • Release typically occurs after:
    • Completion of inspection window
    • Resolution of any disputes
  • Funds may be released:
    • Fully (no deductions), or
    • Partially (after approved deductions)

2.7.7 Dispute Handling

• If the guest disputes deductions:
• The deposit may be held in escrow pending resolution
• Both parties may be required to submit supporting evidence
• Final determination will be made based on platform review and applicable policy

2.7.8 Non-Applicable Cases

• Security deposits shall not be used for:
• Normal wear and tear
• Pre-existing property conditions
• Issues unrelated to the guest’s stay
• Unverified or unsupported claims

Short-let arrangements facilitated through Primecrib may be subject to applicable local, national, or regional laws and regulations, including but not limited to:

• Hospitality and lodging regulations
• Short-term rental or tourism laws
• Consumer protection laws
• Taxation and fiscal reporting requirements
• Safety, health, and building compliance standards

2.8.1 Supremacy of Applicable Law

• Where any provision of this policy conflicts with applicable laws:
  • Such laws shall prevail to the extent of the inconsistency
  • The affected provision of this policy shall be:
    • Modified where possible, or
    • Deemed unenforceable only to the extent required by law
  • All remaining provisions shall remain valid and enforceable

2.8.2 Jurisdictional Variability

• Users acknowledge that short-let regulations may vary significantly across jurisdictions, including differences in:
  • Permitted duration of short-term stays
  • Tax obligations and withholding requirements
  • Licensing or registration requirements for hosts
  • Tenant vs guest classification rules
  • Refund, cancellation, and eviction protections
• It is the responsibility of users (hosts and guests) to ensure compliance with applicable local regulations.

2.8.3 Platform Role Limitation

• Primecrib acts solely as a technology and facilitation platform and does not:
  • Provide legal advice or legal representation
  • Guarantee regulatory classification of any property arrangement
  • Assume liability for compliance obligations of users

2.8.4 Legal Compliance Obligations

• Users agree to comply with all applicable laws, including:
  • Registration or licensing requirements for short-let properties
  • Tax reporting and payment obligations
  • Health, safety, and occupancy regulations
  • Consumer protection obligations applicable in their jurisdiction

2.8.5 Regulatory Enforcement Cooperation

• The platform may, where legally required:
  • Share relevant information with regulatory or law enforcement authorities
  • Suspend or restrict listings that violate applicable laws
  • Remove properties or users that pose compliance risks
  • Cooperate with court orders or statutory requests

2.8.6 No Waiver of Legal Rights

• Nothing in this policy shall be interpreted as:
  • Waiving statutory rights of any party
  • Preventing enforcement of legal rights under applicable law
  • Limiting mandatory consumer protection provisions

2.8.7 Governing Law (Where Applicable)

• Where applicable, disputes not resolved through platform mechanisms may be subject to:
  • The laws of the jurisdiction where the property is located, and/or
  • Any governing law agreed in the booking terms or user agreement